Active Support
The product's normal support phase, with ongoing security updates and feature patches.
- Security updates
- All
- Feature updates
- Continuously released
Product Security Support
Cozio provides security updates throughout the product lifecycle to protect user data. Our commitment ensures your devices remain secure against evolving threats.
Support lifecycle stages
Extended Support
Near the end of the product lifecycle, only critical security vulnerabilities are fixed and no new features are released.
- Security updates
- Critical vulnerabilities only
- Feature updates
- Not provided
End of Life
Product maintenance has ended and no further updates will be provided. Upgrade to a supported model is recommended.
- Security updates
- Not provided
- Feature updates
- Not provided
Product Support Matrix
| Model | Release Status | Support End | EOL Date | Firmware Updates | Current Status |
|---|---|---|---|---|---|
| No product support data is currently available. | |||||
How to Get Security Updates
CR2401 supports two firmware update methods: automatic updates are installed quietly while the device is idle, while manual updates can be started at any time.
Automatic Update
In the mobile app, tap Device > Enter Device > Settings > Firmware Update, then enable Automatic Updates. When new firmware is available, the device automatically downloads and installs the update package. No manual action is required.
Manual Update
If automatic updates are not enabled, the mobile app will notify you when new firmware is available. Tap Automatic Update to start the firmware update manually.
Need Further Assistance?
If you have questions about your product model's support lifecycle or need help updating, contact our support team.